Frequently Asked Questions (FAQ)
Can I cancel free of charge due to corona virus?
The regulation is like this:
generally the booked conditions apply as usual:
- if you booked non-refundable, no refund is done even in case of cancellation or no-show. These are the risks you chose when opting a non-refundable reservation for getting a better price. You cannot expect low price AND no risk.
- If you booked with a grace period (e.g. “can be canceled until 30 days before arrival”) that period applies as usual.
In all other cases a cancellation/refund is not possible.
(this also includes cases with canceled flight, cases of deceases in your family and in an extreme case even if you would be infected by corona virus.)
This is the regulation for individually booked travels. Group reservations and vacation packages booked via travel agencies are handled differently. Please contact your travel agency for more details.
You might also check if you signed travel insurance for such cases.
For all guests who booked with us directly (through our hotel website or by email) the pre-payment (usually about 30%) is non-refundable, while the rest can be canceled free of charge.
In all cases we act according to the legal regulations.
Please let us note that for us as a small family business the corona-crisis results in enormous financial and organizational problems. Our loss of revenue is extreme and at the same time almost all costs continue to run. We surely understand that this situation is very unpleasant and brings negative consequences for all of us. But please also understand our policy to insist on the conditions booked and the European legal regulations for the hotel industry.
How to reach the apartment?
From the Airport VIE Flughafen Wien Schwechat
There are 3 options available
1.) Airport Taxi Service. This is the most convenient option.
We use a very reliable service. The driver awaits you in the airport arrival hall with a sign showing your name and brings you to the apartment directly. If you want us to book an Airport Taxi for you, send us flight number and expected arrival time. Costs are:
- 1-4 persons + luggage: 34€
- 5-8 persons + luggage: 45€
- 9+ persons + luggage: 75€
2.) City Airport Train (CAT). This train is very fast, only 16 minutes from airport to “Landstraße/Wien Mitte” Metro Station. Costs are listed here (click). About 11€/person.
3.) Normal train (“Schnellbahn”). Another very simple and inexpensive way to reach us is to use the commuter rail system known as the “Schnellbahn”: Take the S7, which leaves regularly from VIE Vienna-Schwechat Airport. Get off the S7 at “Landstraße/Wien Mitte”. From there use the metro network.
From the Train Station
From all train stations you have access to the public metro network (“U-Bahn”).
Metro Network (“U-Bahn”)
How to open the keybox?
Where can I park my car?
We recommend different options depending on the location of your apartment. Please find your apartment address first, then check the options here:
1.) We can provide a hotel parking card if your apartment address is
Please note that the hotel parking card must be reserved by contacting us at least 3 days before arrival. We can provide only a limited amount of parking cards and thus they are subject to availability.
This is the most convenient option as you will be able to park your car close to the apartment. Costs are 15€/day.
The hotel parking card allows you to park on public parking lots on normal streets around your apartment. It is not a parking garage. For more information read our hotel parking card instructions.
2.) We recommend a “Park & Ride Garage Spittelau” if your apartment address is
- or one of the addresses mentioned above (if hotel card not available)
The address of the parking garage is: “Spittelauer Lände 12, 1090 Wien“. Costs for parking in the garage is about 5€/day. More details here
3.) If your apartment is located in Spiegelgasse / St. Stephans Cathedral, we recommend parking garage “Mahlerstraße 6-8, 1010 Wien“
The name of the parking garage is “Contipark Tiefgarage Kärntnerringgarage” next to the opera. This garage is relatively cheap and in walking distance to your apartment in Spiegelgasse. There are other garages a bit closer but significantly more expensive.
This is the link to google maps: https://goo.gl/maps/spEted8MHbw
Can we get additional keys?
The usual method is to share your key by using the keybox.
- The last person who leaves the apartment puts the keys into the keybox.
- The first person coming back, opens the door for the others.
This method works quite well.
How to use the Hotel Parking Card?
Here is how it works
The hotel parking card consists of two parts:
1.) a blue-white plastic card
2.) one yellow form sheet for each day (fill in your car plate number + day of parking)
Put both parts into your car behind the front-glass.
Note that you are not allowed to re-use a yellow form sheet. Also corrections (strike-through etc.) make it invalid.
Where can I place my car?
You can place your car on any free parking lot around the building and neighboring streets (actually all streets in district 9).
It is allowed to leave your car there for your whole stay (no time limit).
WARNING: watch the street signs (!!), e.g. in Sobieskigasse there is a supermarket loading zone where are you NOT allowed to park on certain times (your car will be removed! ) or e.g. in Glasergasse one side of the street is reserved for residents (german “Anrainer”).
Street signs usually mark affected street sections with beginning (“Anfang”) and end (“Ende”) sign. If no such section is marked you can park there.
What are the costs?
Costs are 15€/day for MON-FRI (08:00 – 22:00).
Weekends (SAT,SUN) are free.
Return on check-out!
On check-out please return all forms/card and your apartment key.
Are towels and bedsheets provided?
Yes, we provide:
- towels: 1 big towel + 1 small towel per person
- duvet covers and pillow cases
- hand soap
Usually we do not provide:
- tooth brushes or toothpaste
- shower gel
Stove does not heat. Why?
Some of our stoves come with a child-protection. If the LED-display shows something like “LO” this means it is locked.
Unlock the child-protection:
- turn on the stove (on/off button)
- press the lock/key icon for 10 seconds